Corporate Mobility Analyst
Job Summary:
- Manage, as part of the 24/7 support, all emergency inquiries via call from employees and Accenture Global Management Committee/Global Leadership Committee executives relating to travel and visa/immigration concerns
- Provide White glove’/Premium support to senior level executives with immediate to 1 hour turnaround time
- Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and visa/immigration
- Develop a strong knowledge of Accenture Mobility policies, researching policy details as needed in order to provide key data insights for applying policies
- Capture and document details of employees and senior leadership concerns via the appropriate Accenture software/tools (People Mobility Gateway; ServiceNow)
- Build relationships with cross-functional groups to provide quality service to traveling employees and executives (mobility; corporate travel; meeting and events) in order to action immediately
- Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
- Develop and maintain data tracking for all service requests
- Listen and respond to employee and executive needs; identify and resolve conflicts with sensitivity and tact.
- Contribute to growth and development of other team members through knowledge sharing and collaborative work efforts.
- Support and sustain a positive work environment that promotes team performance through personal contribution.
- Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods and procedures; educate the customer when appropriate.
- Flexibility to work some holidays
- Ability to work weekends (Saturday and Sunday)
Educational Requirement:
Must have:
- Minimum Bachelor’s Degree or relevant business experience
Skills and Work Experience
Must have:
- 1–2 years of customer service experience, including support for senior-level C-suite executives. Excellent customer service and strong CRM skills are essential.
- Fluency in speaking and written English language
- Strong analytical and problem-solving skills and ability to work independently and use own initiative
- Ability to work weekends (Saturday and Sunday)
Good to have:
- Knowledge of Accenture Mobility programs
- Good understanding of Accenture’s business strategy, objectives, and organizational structure
- A thorough understanding of Accenture’s policies and procedures and familiarity of the issues facing the other internal groups
- Strong Accenture Business and Organization acumen
- Excellent executive presence and presentation skills
- Experience managing international travel/mobility for senior level executives
- Ability to manage issues and escalations especially for senior level executives
- Excellent time management skills, ability to work across multiple time zones and functional areas
- Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint
- Strong written, verbal, and interpersonal communication skills
- Ability to simultaneously manage multiple complex activities
Mandaluyong City
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