This job is no longer available. Continue your job search here.
Technical Support for Accenture Technology (Uptown BGC Taguig)
Taguig
Job No. r00255786
Full-time
Job Description
What You'll Do
- Deliver timely responses, diagnoses, resolutions, and tracking of customer support inquiries across various communication channels such as phone, email, chat, and social media.
- Ensure adherence to Service Level Objectives (SLOs) for response and resolution times.
- Will provide technical support, troubleshooting guidance, and personalized assistance to ensure our customers maximize the value of their investments.
- Will play a critical role in providing technical support and guidance to customers.
- Responsible for assisting customers with setup, troubleshooting, and optimization of RTC services to ensure seamless communication experiences.
- Sales-oriented Account Management profile capable of addressing basic technical questions, recognize customer needs and proposed relevant upsells.
Qualifications
What We’re Looking For
- Amenable to work in Uptown BGC Taguig locations.
- You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
- Must be at least a graduate of any course.
- Undergraduates may be considered but should have at least 2 years of support experience on a tech-related field/account that focuses on email support/domain.
- Must at least have a basic understanding of how DNS works, including configuring common DNS records.
- Strong troubleshooting skills including the ability to understand and resolve common HTTP/Web App and interface related errors (HTTP Static errors, 403, 404, etc...).
- Strong written and verbal communication skills in the English language.
- A basic understanding of how directory service works (User management, policies, permissions, etc...) is a plus.
- Experience with any form of Platform-as-a-Service (PaaS) or Software-as-a-Service (SaaS) is a plus.
- A background on Email Hosting Services is a plus.
#LI-PH
