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Workplace Service Delivery Associate Manager

Cebu City Job No. r00253380 Full-time

Job Description

Job Descriptions:

The Asst. Operations Lead assists in overseeing and managing Operations Lead in all aspects of facility operations, office services, and/or executive support services across area of responsibility.

The Asst. Operations Lead assists the Operations Lead in overseeing and managing all aspects of facility operations and/or office services, including managing contract relationship with external service providers (e.g., IFM, lease, building administration, etc.), across area of responsibility in a manner consistent with the Company’s financial and operational objectives, while assuring quality and efficient service.

Responsibilities includes the following:

  • Assist for the overall upkeep of site area of responsibility.
  • Assist Operations Lead in managing a team of supervisors and/or coordinators.
  • Participate in the strategic review of business operations and implement subsequent outsourcing decisions.
  • Assist in developing and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
  • Contribute to department’s strategic plans.
  • Oversees development and lead programs/projects with high complexity.
  • Design and implement programs and processes to deliver operational effectiveness targets.
  • Actively participate in sharing best practices across departments.
  • Assist in the budget preparation, tracking and analysis of expenses.
  • Required to perform BCP roles as reflected in the BCP manual
  • Participate in all required audits and assist in closing all audit findings (ISMS Internal Audit, Client Audit, Certification Audit/Continual Assessment)
  • Provide leadership and direction to housekeeping, guards and AV/Maintenance regarding facility operations and scope/quality of services.
  • Monitors and signs time reports of contractors (guards, cleaners, etc.).
  • Manage positive relationships with all internal and external customers/vendors and independently resolve escalated issues.
  • Coordination and supervision of project movements, this includes computer, boxes, etc.
  • Grant temporary access pass to Accenture staff, contractual and visitors in area of responsibility.
  • Assist in providing clearance on resigned staff / personnel.
  • Assist in monitoring issuance of temporary proximity cards to Accenture staff, contractual and visitors in area of responsibility.
  • Issuances of gate pass for all assets of the office that need to be taken out of the office.
  • Coordinates with building administrator for various facility matters.
  • Supervise the annual inventory of fixed assets.
  • Monitor reports pertinent to facilities security (Building admin and vendors).
  • Update contact information such as building admin security, Accenture striker, City Service personnel leads, emergency numbers, fire department and project managers,
  • Checks the forms on a weekly basis.
  • Issuance of office supplies to projects.
  • Assist during emergency calls.
  • Supervises issuance of keys for mobile pedestals, lockers and storage cabinet.
  • Generate stock card inventory
  • Submits seat allocation report to Facilities Specialist on a monthly basis.
  • Assist during emergency calls.
  • Coordinates with Procurement for deliveries (supplies and equipment).
  • Overall responsible for his site’s labelling and handling of information assets per ISO27001.
  • Reviews and updates asset inventory and valuations under his custodianship
  • Adheres to PDC policies on security with regards to usage of Accenture assets such as IT equipment, information assets etc.
  • Required to review and act on Non IT security incidents affecting his area of responsibility
  • Maintains Confidentiality of sensitive documents
  • And other tasks as may be assigned

Qualifications

Must Have:

  • 6 to 7 years’ experience in Property / Facilities Management
  • Strong Client Relations / Stakeholder Management
  • 2 to 3 years People Management

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