Corporate Mobility Senior Analyst

JOB DESCRIPTION

The Corporate Mobility Senior Analyst will be accountable for the following:

• Provide holistic and seamless immigration experience for all outbound travelers from the Philippines.
• Manage all outbound immigration-specific tasks e.g. visa type assessment & determination, visa processing (either in-house or through a vendor), instructions provision, etc.
• Key POC for all immigration queries and case-specific issue management.
• Responsible for maintaining accurate and up-to-date notes on the system (People Mobility Gateway tool) for all immigration matters.
• Review employee’s visa/work authorization documentation/requirements and initiate required visa actions; update PMG as required.
• Liaise directly with immigration vendors to progress visa applications and other immigration-related requirements.

 Specific Responsibilities include:

• Responsible for customer support during E2E customer journey
• Perform initial review of travel plan and trigger required workflows
• Proactively unblock issues through early identification and connecting with relevant stakeholders
• Generate cost estimate utilizing ACE tool and manage approvals and request net pay calculations as required
• Actively manage the progress of cases and engage with relevant SMEs to ensure the case is progressed in a timely manner
• Act as main POC to traveler, providing support and answering questions as required
• First point of escalation for all issues associated with the traveler’s case
• Liaise with other colleagues and market unit leads as required to resolve issues
• Hold briefing call with the traveler to provide guidance, answer questions and communicate provisions
• Trigger 3rd party services as required
• Engage with other business functions as required to progress cases and support employees including but not limited to HR, Payroll, and Finance
• Communicate change of traveler circumstances to other stakeholders as required
• Work with projects as assigned by DL MU Lead to provide upfront guidance in advisory stage (using Mobility tools & connecting with other stakeholders).
• Support DL MU Lead and MU lead with case specific follow-ups, escalations, and audits