RESPONSIBILITIES:

• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports 

• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions. 

• Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support and Authorities policies 

• Actively participate/ support in process improvement/ innovation thru attending/ joining conference calls, conducting testing and providing sign-off, and process migrations 

• Ability to manage stakeholders by handling AR/cash application related escalations 

• Understand and perform AR lead role.  

• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC. 

• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. 

• Escalates production issues to OTC Team Lead as appropriate. 

• Ensures all work is performed in accordance with SLAs and metrics.

• May be assigned complex activities depending upon business requirements