System Developer Associate Manager

Job Description

• Establish and nurture rapport with clients that is conducive to a long-term business relationship
• Manage performance of assigned functional areas and personnel through metrics that address quantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as personnel productivity
• Drive efficiency with accuracy on reporting 
• Continually offer input to innovate processes, systems, organization, and culture
• Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities
• Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services and production support services
• Prioritize and manage multiple complex projects within time, technical and resource constraints
• Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project assignments
• Provide advanced problem solving, troubleshooting and system consultation to clients
• Coordinate client resources and assign project tasks
• Proactively identify and orchestrate prompt resolution of internal and client issues
• Manage the development, creation and distribution of all operational and fiscal business
• reporting – both internal and client facing