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Workforce Services Senior Analyst

Cebu Job No. r00176339
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Job Description

Job Description

  • Acts as a liaison between all WFM towers and stakeholders (Operations and clients) 
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). 
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. 
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. 
  • Manage internal and external audit with processes and controls in place. 
  • Conduct monthly coaching and performance feedback to their direct reports

Qualifications

Job Qualifications

  • At least 2 years of experience for any WFM skill (BPO or non-BPO)
  • At least 1 year supervisory experience 
  • Open to undegraduate with relevant experience
  • Experience in Scheduling, Capacity Planning and/or Forecasting
  • Proficient in MS Office (Word, Excel, Powerpoint)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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