Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal
Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met
Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc
Act as an escalation point for all Order-To-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client
Prepares forecasts / budget for the team and conduct manual invoicing
Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period
At least 7 years of work experience in sales/sales operations
At least 5 years managerial or supervisory experience
Open to undergraduates with relevant work experience
SAP, ERP, Supply chain experience/background is preferred
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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