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Sales Operations Associate Manager

Quezon Job No. r00172662

Job Description

Job Description

  • Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal
  • Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met
  • Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc
  • Act as an escalation point for all Order-To-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the team and conduct manual invoicing
  • Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period


Job Qualifications

  • At least 7 years of work experience in sales/sales operations
  • At least 5 years managerial or supervisory experience
  • Open to undergraduates with relevant work experience
  • SAP, ERP, Supply chain experience/background is preferred

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