Job Description

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal
• Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met
• Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc
• Act as an escalation point for all Order-To-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the team and conduct manual invoicing
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period