Skip to main content Skip to footer

Voice Support Agent - Project Employee

multiple locations +view all Job No. r00172373

Job Description


  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Provide an appropriate solution to resolve issues
  • Provide post-purchase order support and order modifications for requests.
  • Remotely assist and setup purchased devices 
  • Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies. 
  • Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
  • Covers all products including Desktop support 
  • Voice Support


  • Provide Level 2: Remote Support which includes Compute Tune-up, Data Transfer, Device Set-up, Diagnostic and Repair, New Computer Set-up, Quick Service, Software Installation, Software Troubleshoot, Subscription Software Service, Printer Troubleshoot, Printer Set-up, Wireless Network, Add Device to an Existing Network, Windows Install
  • Making outbound calls to clients requesting for call or call back for disconnected sessions.
  • Take at least 3 to 4 sessions at a time to set minimum expectations.
  • Flexible in both schedule and workload. Able to work a minimum of 35 hours each week, maintaining a variable work schedule that includes days, evenings, weekends, and holidays. 
  • Maintains high levels of professionalism, courtesy and service throughout all client interactions
  • May be called upon to perform repairs, upgrades, and applicable installations to client machines depending on workload and demand 
  • Provide information and answers to clients regarding products 
  • Documents all client connects in a customer relationship management system



  • Amenable to Project Employment
  • Open to all Bachelor's Degree and Non-Bachelor's Degree holder of any course
  • Good verbal and written communications skills. Strong phone and verbal communication skills
  • Preferred minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account 
  • Amenable to 100% Onsite in Mandaluyong or Eastwood with rotating schedule (predominantly Night shift)
  • Work on Weekends and/or Holidays
  • Preferably has Windows and Mac troubleshooting skills


Mandaluyong City, Quezon

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.