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ServiceNow ITOM (IT Operations Management)

multiple locations +view all Job No. r00166217

Job Description

Key Responsibilities:

  • Configure and maintain ServiceNow Discovery and Service Mapping processes to ensure accurate and comprehensive identification of IT assets, services, and dependencies
  • Collaborate with cross-functional teams, including infrastructure, operations, and service management teams, to gather requirements and implement solutions that align with ITOM best practices
  • Design, develop, and maintain custom probes, sensors, and patterns to extend ServiceNow Discovery capabilities for unique infrastructure and applications
  • Perform regular updates and version upgrades to the ITOM Discovery module while ensuring minimal disruption to existing functionalities
  • Troubleshoot and resolve issues related to Discovery and Service Mapping, including data inconsistencies, pattern failures, and performance optimization
  • Work closely with the CMDB team to ensure accurate and up-to-date configuration item (CI) data and dependencies are maintained
  • Collaborate with the ServiceNow development team to integrate Discovery data with other ServiceNow modules and third-party applications
  • Monitor Discovery schedules, data sources, and patterns to ensure effective and efficient data collection across the IT infrastructure
  • Develop and maintain documentation, including technical specifications, architecture diagrams, and standard operating procedures related to ITOM Discovery processes
  • Stay updated with ServiceNow releases, features, and industry trends related to ITOM, ensuring the organization's ITOM practices remain cutting-edge and in line with best practices.


Qualifications and Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Proven experience (at least 2 years related experience) as a ServiceNow developer, with a focus on ITOM Discovery and Service Mapping
  • In-depth understanding of the ServiceNow platform, including CMDB, Discovery, MID Server, and Service Mapping
  • Experience with JavaScript, PowerShell, Regex, Linux and Windows commands, and other related technologies used in networking and infrastructure administration
  • Strong knowledge of ITOM Discovery patterns and probes, including customization / creation of custom patterns, and troubleshooting
  • Familiarity with IT infrastructure components, networking protocols, and cloud technologies
  • Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders
  • ServiceNow ITOM certifications (e.g., Certified Implementation Specialist - ITOM Discovery/Service Mapping) are a plus


Cebu, Mandaluyong City, Quezon, Taguig

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