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Bilingual Vietnamese Analyst

Mandaluyong City Job No. r00164738

Job Description

Job Description:


  • Serve as the primary point of contact for Vietnamese-speaking clients.
  • Communicate effectively with clients in both Vietnamese and English through various channels such as phone, email, and chat.
  • Understand and address client inquiries, concerns, or issues in a timely and professional manner.
  • Provide accurate information, guidance, and solutions to clients based on their needs.
  • Collaborate with internal teams to ensure prompt resolution of client issues.
  • Maintain detailed and accurate records of client interactions and transactions. 



  • Fluent in both Vietnamese and English (spoken and written).
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills with the ability to effectively interact with clients.
  • Strong problem-solving and decision-making abilities.
  • Detail-oriented with good organizational skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficient in using computer systems and software applications.


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