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5331: Operations Client Site Experience Support Specialist (Marketing Specialist)
Mandaluyong City
Job No. r00164360
Job Description
Title: 5331: Operations Client Site Experience Support Specialist (Marketing Specialist)
Role of the Services Marketing Team
The Services Marketing Team works with Accenture’s Chief Strategy Officer to bring the business strategy to life across the organization. The
team then translates the business strategy into marketing and communications programs across our four Services—Song, Industry X,
Technology and Operations & Centers.
Position Description
Working as part of Accenture’s Operations & Centers Marketing + Communications team, this position will be responsible for delivering best
in class experiences for our clients visiting Centers. The Operations Client Experience Support Specialist will work with the Accenture
Marketing & Communications Team and business stakeholders to support M+C programs aligned to strategic initiatives and business growth
priorities.
The Operations Client Site Experience Support Specialist
• is enthusiastic about working on programs that are focused on impact.
• has a creative streak and looks at delivering campaigns that not only standout but also meet business objectives.
• brings energy to deliver on short timelines and dynamic asks.
• communicates clearly and concisely, using the appropriate level of detail, language and precision.
• is process-oriented and can follow-through with progress and results.
• demonstrates a willingness to learn and collaborate across different teams to get the work done.
Responsibilities
Execute and support fully integrated marketing and communication plans to strengthen our Centers’ key differentiators to help
sustain awareness, develop business or further engage clients to our Operations Centers
• Work with the business to ensure that we continue to improve client experience in our Operations Centers.
Collaborate across the M+C Team on client success stories, environmental branding, virtual and immersive experience,
content assets, and other day-to-day activities directly related to executing the elevation of Client Experience in Intelligent
Operations Centers.
•Own quarterly metrics reporting and can thoroughly synthesize and distill key findings from data to identify trends and big
impact moments.
•Support the team with organizational tasks including post-call recaps, scheduling follow-ups, working in close liaison with other
teams including creative, event management, people engagement and learning development.
•Maintain and organize assets and materials developed, leveraging Accenture’s internal knowledge-sharing and collaboration
tools.
• Support development and implementation of other marketing campaigns as needed
Additional Information:
Individual Contributor
Shift Schedule: 40 hour workweek (Shift schedule per project support requirement)
It is general shift PH 9am -6pm but candidate should be flexible with the timing, sometimes it requires collaborating with teams across geographies.
Qualifications
Must Have:
Bachelor’s degree (degree in marketing, communications, business or related)
- Minimum of 6 years’ experience in marketing and communications or related field—experience in a large, global organization is highly desirable.
- Writing and oral communication skills, with ability to present and convey ideas clearly
- Enthusiasm, passion for marketing and can-do attitude
- Teamwork and collaboration skills
Good to Have:
- Flexibility to accommodate global meetings, across all geographies
- Relationship building skills
- Team player with great interpersonal skills
- Creativity and flair
