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Network Service Assurance Operations Analyst

Mandaluyong City Job No. r00164223

Job Description

Job Description

This role will facilitate the implementation of products by directing cross-functional teams to execute plans.  This facilitation requires coordination to enable efficient execution and serves as the single point of contact for the customer throughout the course of the project.  This dedicated PM organization provides a structured, consistent approach to planning, organizing, and controlling projects.  

Key Roles & Responsibilities:

  • Prepare and deliver project plan to ensure accurate expectations are set and advise clients of any critical project milestones
  • Provide and arrange support across regions for global programs
  • Apply & assure end-to-end project methodology and ensure high quality results
  • Lead the project team (as the overall primary point of contact) throughout a project lifecycle and ensure that all key milestones are met
  • Ensure that project delivery activities are coordinated between the client, sales account team, and internal groups
  • Ensure that a clean hand-over at the close of each project is facilitated to client and/or appropriate stakeholders
  • Capture client business priorities, critical information & agreed project plan
  • Ensure that service activations are scheduled & facilitated with the client
  • Coordinate, host and attend virtual team meetings with clients, account teams, and internal groups
  • Proactively provide the client, & appropriate stakeholders with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate)
  • Provide project reports to key internal & client stakeholders
  • Assess, record & mitigate risks / dependencies against project on-time delivery, quality &/or budget
  • Lead cross functional teams to take preventative (& corrective) action on any project related issues and escalate as required to ensure client requirements and due dates are met
  • Ensure that programs are documented to a high standard, communicated, and agreed with the client according to the company Project Management standards and the contract.
  • Ensure that client surveys are initiated at the completion of each project


Job Qualifications

  • Must be a graduate of a Bachelor’s degree
  • Will function as a Service Management Analyst
  • Has at least 2 years of relevant work experience
  • Required to have a background in Telco or Incident management
  • Excellent judgement and negotiation abilities to deal with project and customer change requests

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