Business Transformation Associate Manager

Job Description

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment 
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles 
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes 
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles 
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings 
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis 
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization 
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. 
• Communicate to key management stakeholders on salient quality issues and business opportunities