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Learning Enablement Business Interlock Associate Manager to Manager
Job Description
Role Outline:
The Learning Enablement Manager works as a Strategic Business Partner/Trusted Advisor for overall program design with the Learning Partners responsible for the capability development agenda of a Value Stream. This position involves taking ownership for a sizeable area of the Learning Plan within the entity and managing the training enablers required of the strategy that are not related to learning asset development and deployment.
Key Responsibilities
Core Expectations:
• Partner with Sponsors and Stakeholders to create strategic approach
• Drive discussions with Sponsors and Stakeholders across the Learning Ecosystem* to understand and confirm business requirements (*Ecosystem partners include LPD, LXD, ROL, KS, Delivery, I&T; Sponsors include Business Partners)
• Recommend new learning approach/program or existing program improvements along with business case/rationale for learning solution
Key Activities:
• Analyze skills and audience needs, and determine gaps
• Oversee the design of the learning strategy framework for the capability/specialization to show how target audience will progress across proficiency level
• Evaluate inputs for Learning strategy (including, leveraging of talent roadmaps and other talent management tools to support learning plans and the business area's broader Talent Strategy)
• Recommend the learning approach/program or improvements to existing programs, together with the business case or rationale for the learning solution
• Ensure that ongoing and post session results are provided to all to Sponsors and Stakeholders
Curriculum Planning and Management
Core Expectations:
• Determine approach and provide guidance in curriculum development and maintenance
• Plan and estimate annual affordability for the curriculum (Cost Modeling Exercise)
• Develop a point of view on the learning strategy
• Conduct continuous conversations with the Business to understand priorities and imperatives as they evolve and change; drive conversations to manage stakeholder expectations
• Identify risks; create plans to mitigate
Key Activities:
• Oversee development new curriculum for new area to be supported
• Research and recommend learning assets to be included in the curriculum (or removed from existing curriculum)
• Evaluate curated learning assets identified for the curriculum
• Create/update learning guidance resources (learning path, curriculum sites/slides)
• Oversee the maintenance of existing curriculum to ensure continued relevance to target audience, skills, proficiency level
• Recommend potential solutions for learning gaps
• Lead weekly status meetings and provide guidance to address risks and issues
• Work with Team resources to identify source content, curate and provide context on the learning request
• Develop plan; obtain sponsor inputs and approval
• Confirm materials maintenance plan
• Coordinate with PoC to identify topics/SMEs and develop agenda
Per team staffing – some of these activities below may be completed by a CL8
• Oversee Vendor Relationship Management (may include reporting, SSO integration, License and Voucher activities)
• Work with LE Team/ le Team Associate Leads to:
o Identify and recruit SMEs and Facilitators for the course
o Organize and coordinate relevant team resources to deliver the course
• Research and identify shortlist of vendors
• Review and select vendor; manage contracts; securing business case approval, as applicable
• Coordinate with LVM and Delivery for session schedules and support delivery of Vendor trainings & certifications
o Identify Technology needs
o Recruit Facilitators/Presenters
Learning Program Value Architecting
Core Expectations:
• Provide consultation and support to partners during learning delivery as needed
• Define and assess effectiveness of the learning program/s
Key Activities:
• Identify and confirm Learning Value Metrics with Business Sponsors
• Confirm evaluation strategy
• Review metrics analysis to derive insights to take better data driven business decisions and create plan for action; report to Leadership/Stakeholders
• Oversee development of dashboards
• Confirm/Approve communications for learning/certification campaign
• Collaborate with team resources to design the learning communication campaign (flairs/badge program, hackathon, etc.)
o Training (Accenture internal)
• Classroom or Blended
• Provide context and inputs on the learning need
• Identify and recruit SMEs and Facilitators for the course
• Conduct debriefs to determine what works and what needs improvement
• Virtual: Develop plan and get sponsor inputs and approval
o Training (Vendor): Classroom/Blended – Review and select vendor
o Learning Boards – Provide context and inputs on the learning need
o Learning Campaigns – Solve for the learning need and determine approach
Operations Management
Core Expectations:
• Budget review and management for the client entity and/or the LE team
• Function across all Agile roles and build maturity of Agile team
• Staffing Strategy and Team Engagement Strategy – Monitor team engagement and performance
• Responsible for staff planning, recruitment, onboarding work assignments and team engagement
• People Lead – the next evolution of today’s career counselor and supervisor roles (reference: Workday page for People Leads)
Key Activities:
• Confirm Team resources to deliver the course
• Drive team engagement and performance
o Budget – Partner with SDL to manage budget, may be assigned the responsibility of owning or, at the very least, managing the budget of the client entity and/or the LE team; provide input as applicable
o Collaboration – builds and maintains productive relationships with clients or other AL groups’ leadership
o Internal projects – lead and manage internal LE team projects
o Lead weekly status meetings and provide guidance to address risks and issues
o Coordinate with Learning Vendor Management (LVM) for session schedules and securing business case approval
o Monitor materials development progress
o Participate in and/or self-organize to conduct Scrum Activities Daily Stand Ups (DSU)
Key Relationships:
• Business Entity Sponsors
• Learning & Leadership Development teams and organizations
• Finance
• HR
• Other AL groups/teams
• Learning Ecosystem Partners
• People Lead for LE Associate Managers
Qualifications
Qualifications
Basic qualifications:
• Minimum of 6 years of learning advisory experience (requirement gathering and solutioning)
• Minimum of 6 years of client relationship management experience
Preferred Qualifications:
• Bachelor’s degree
• Minimum of 4 years of learning strategy experience
• Minimum of 4 years of innovative learning solutions experience
• Minimum of 5 years of problem-solving experience
• Minimum of 5 years of influencing others
• Minimum of 4 years of financial planning and budgeting experience
Education:
• Bachelor’s degree in business, organizational development, adult learning, or equivalent experience
Preferred Experience:
• Practical understanding of types of learning solutions and architectures available and when they are best used
• Strong Program/Project Management skills with a proven record in execution
• Business acumen and appreciation of strategic intent
• Able to work independently across a broad range of activities
• Ability to network and build positive relationships with others, including SMEs and Senior Accenture Leadership
• Relentlessly drive progress on several initiatives at the same time; influence people to get things done
Professional Qualifications:
• Basic understanding of the types of learning solutions available and when they are best used
• Business acumen and appreciation of strategic intent
• Collaborative work style; willing to coach and to be coached by others
• Able to work independently across a broad range of activities
• Ability to network and build positive relationships with others, including SMEs and sponsors
• Relentlessly drive progress on several initiatives at the same time; influence people to get things done
• Continually focus on value-added activities and continuous improvement
• Well-developed Communication and critical thinking skills; ability to coach others
• Excellent time management and prioritization skills
• Strong attention to detail
• Thrive in a fast-paced and sometime ambiguous environment
• Working knowledge of team engagement principles /ability to work with team Strengths
• Maintain a positive attitude in the face of difficult situations
• Global Cultural awareness
• Working knowledge of I&D Accessibility Principles and guidelines
Work Experience:
• Experience in learning and talent strategy development
• Experience in project management or operations management Some experience presenting to leadership, at Senior Executive level within Accenture or leadership externally at clients
• Experience in project and program management
• Experience with Working in Agile/Scrum methodology
• Significant experience in one or more capability enablement disciplines (e.g., learning, knowledge management)
• Understanding of instructional design principles
• Some capability assessment or needs assessment experience
• Some understanding of basic financial principles, performance measures, benchmarking, and analytics
• Some experience in guiding the work of others
Key Competencies:
• Learning Strategy Development
• Curriculum Planning and Management
• Talent Strategy Development and Management
• Learning Program Management and Monitoring
• Learning Measurement and Analysis
• Agile Methodology
• Principles of Team Engagement
• Working knowledge of I&D Accessibility Principles/ guidelines
Locations
Mandaluyong City, Taguig
