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Network Engineer (Enterprise IP Telephony)
Job Description
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Summary:
As a Network Engineer (Enterprise IP Telephony), you will be responsible for the following:
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running
- Accurately define a client issue and can interpret and design a resolution based on deep product knowledge
- Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features
- Plan and design a Microsoft Teams PSTN solution Configure Phone policies
- Configure auto attendants and call queues
- Design network infrastructure for optimal Microsoft Teams Phone performance
- Extend a Direct Routing infrastructure
- Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices
- Troubleshoot Direct Routing connectivity
Qualifications
Professional & Technical Skills:
- Must have at least 4-6 years of relevant work experience
- Good knowledge of MS Teams
- Should have good experience of working on IP telephony solutions
- Should have fair understanding of Network basics, additional certifications in network stream would be beneficiary
- Working knowledge of Networking products, and protocols Experience in supporting, trouble shooting and administering of the Voice products, devices, and technologies
Must-have skills
- Enterprise IP Telephony
- Cisco Voice
- Cisco Call Manager
- MS Teams Telephony
- Cisco Telephony
Good to have skills
English, Cisco Contact Center
What’s in it for you?
- You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
- At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
- We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
- <Value Added Proposition on specific position/skill>
What we believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
#LI-PH
Locations
Mandaluyong City, Quezon City, Taguig
