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Advanced Service Desk Resolution Management_Associate Manager

multiple locations +view all Job No. r00151048
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Job Description

Project Role Description

Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence
Job Requirements

A CL 8 associate manager ensures end-to-end governance and management of all in-scope ITSM processes, especially Incident, Change, and Service Level Management. This involves design, implementation, and continuous improvement of standardized methods and processes which the Service Manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams. The Service Manager is expected to consistently drive the identification of opportunities for continuous improvement.

Qualifications

Here’s what you need:

  • At least 5-7 years' relevant work experience
  • Has good interpersonal and people skills
  • Can think out of the box
  • Knowledge in MS Office

Must Have Skills

  • Advanced Service Desk Resolution Management
  • Program Project Management
  • People, Performance, & Project

Nice to Have

  • Technical Knowledge

Locations

Cebu, Hyderabad, Mandaluyong City, Muntinlupa, Quezon, Taguig

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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