Project Role Description
Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence
A CL 8 associate manager ensures end-to-end governance and management of all in-scope ITSM processes, especially Incident, Change, and Service Level Management. This involves design, implementation, and continuous improvement of standardized methods and processes which the Service Manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams. The Service Manager is expected to consistently drive the identification of opportunities for continuous improvement.