Provide good employee experience through ticket handling and call management for any HR related inquIries.
Adapt, communicate, and implement the strategic direction of all operations to ensure adherence to policies and processes
Resolve any HRS ECS related issues and risks and escalates issues to direct lead as necessary for immediate resolutions.
Provide feedback and input for improvement of all programs, processes, and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
Facilitate teamwork and process integration across the team
Work with HRSS Leads, Process owners, key stakeholders to improve the end-to-end HR delivery processes
Bachelor's Degree Holder
At least 6 mos working experience
HR Knowledge is a plus but not a requirement
Customer Service / Call center experience is a plus but not a requirement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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