JOB DESCRIPTION

• Candidate and Employee Case Management

• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to policies and processes

• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce within scope of work.

• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.

• Serve as a main point of contact and manage relationships with stakeholder group and key individuals

• Resolve any escalated issues and risks and escalates issues to Manager as necessary for immediate resolutions.

• Facilitate teamwork and process integration across the team

• Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team

• Accountable for driving consistent, standardized and effective service delivery of HR processes