Adapt, communicate and implement the strategic direction of all operations to ensure adherence to policies and processes
Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce within scope of work.
Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
Serve as a main point of contact and manage relationships with stakeholder group and key individuals
Resolve any escalated issues and risks and escalates issues to Manager as necessary for immediate resolutions.
Facilitate teamwork and process integration across the team
Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team
Accountable for driving consistent, standardized and effective service delivery of HR processes
Bachelor's Degree Holder
Minimum of 5 years managerial experience in handling big team (40+ people)
At least 7 years relevant working experience
Customer Service or Call Center experience is a must
Knowledge on HR Processes is a big plus but not a requirement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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