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HR Service Delivery Associate Manager

Cebu Job No. r00150905

Job Description


  • Candidate and Employee Case Management

  • Adapt, communicate and implement the strategic direction of all operations to ensure adherence to policies and processes

  • Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce within scope of work.

  • Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.

  • Serve as a main point of contact and manage relationships with stakeholder group and key individuals

  • Resolve any escalated issues and risks and escalates issues to Manager as necessary for immediate resolutions.

  • Facilitate teamwork and process integration across the team

  • Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team

  • Accountable for driving consistent, standardized and effective service delivery of HR processes



  • Bachelor's Degree Holder

  • Minimum of 5 years managerial experience in handling big team (40+ people)

  • At least 7 years relevant working experience

  • Customer Service or Call Center experience is a must

  • Knowledge on HR Processes is a big plus but not a requirement

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