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Customer Service Analyst (SME)

multiple locations +view all Job No. r00150408

Job Description

Job Description

  • Be subject matter expert across all facets of the business.

  • Read, understand and analyze client process as per the business rules

  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

  • Support with QC and Audit mechanism within process to ensure delivery on SLA’s.

  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

  • Always demonstrate the highest level of customer service.

  • Pay close attention to detail and follow through to resolve any outstanding issues.


Job Qualifications

  • At least 2 years of BPO operations customer service experience

  • Good organizational & prioritization skills.

  • Analytical and problem solving skills.

  • Quality driven – in communications and all system transactions.

  • Strong written and verbal skills in English Language.


Quezon, Taguig

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