Skip to main content Skip to footer

Customer Service Analyst (SME)

multiple locations +view all Job No. r00150408
Apply Now
Save Job Saved Job
Register for Job Alerts

Job Description

Job Description

  • Be subject matter expert across all facets of the business.

  • Read, understand and analyze client process as per the business rules

  • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

  • Support with QC and Audit mechanism within process to ensure delivery on SLA’s.

  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

  • Always demonstrate the highest level of customer service.

  • Pay close attention to detail and follow through to resolve any outstanding issues.

Qualifications

Job Qualifications

  • At least 2 years of BPO operations customer service experience

  • Good organizational & prioritization skills.

  • Analytical and problem solving skills.

  • Quality driven – in communications and all system transactions.

  • Strong written and verbal skills in English Language.

Locations

Quezon, Taguig

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Apply Now
Register for Job Alerts

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
FIND OUT MORE

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

SEARCH ACCENTURE JOBS

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

REGISTER FOR JOB ALERTS