Overall Purpose:  As a member of the Case Management Team, the member is expected to be an expert in aspects regarding global mobility, visa and immigration, and destination services providing services to internal and external clients and stakeholders of the organization.

As a Case Management  Analyst, the team member is expected to:

1. Execute/co-ordinate the delivery of destination services to integrate assignee & family into the host country & administer repatriation activities upon departure.

2. Oversee delivery of corporate housing & accommodation needs for various requirements, based on policy guidelines.

3. Administer the delivery of vendor services provisioned within policy, that may include but not limited to: pre-assignment visit, home search, school search/educational placement, temporary accommodation, temporary car rental, leased car, shipping, language training, cross-cultural training, settling-in services, tenancy management, repatriation training, spouse support, departure services etc.,

4. Assist in evaluating housing/accommodation/utility/transportation budgets against benchmarked index & at agreed intervals; navigate approvals from the appropriate leadership prior to execution of defined budgets.

5. Facilitate/execute vendor payments, recoveries & accruals per agreed scope & delivery framework.

6. Capitalize on strong vendor relationships at the operational level to resolve issues & facilitate efficient delivery of services.

7. Familiarize with vendor assessments & suggest operational expectations.

8. Administer the implementation & deployment of measurements for vendor programs, services, Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) and scope changes.

9. Provide domain inputs, into the decision making process for the operations team on a timely basis..