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PPSM Manager
Mandaluyong City
Job No. r00143506
Job Description
Job Description:
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Clear Communication when needed
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience level.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Stakeholder Management, both on client side but also internally at employer.
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps
Qualifications
Qualifications:
• 8-12 years of experience in BPO project management
• 5 years experience in leadership role
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Excellent analytical skills
• Strong working knowledge of Microsoft Office
• Strong familiarity with project management software tools, methodologies, and best practices
• Project Management Professional (certifications are a plus)
• Bachelor's Degree in appropriate field of study or equivalent work experience
