PROJECT PIA_Mobility/Travel & Corporate Card Analyst
Job Description
Support Accenture’s Global Corporate Travel Program and adherence to Policy 1396 and Accenture’s Global contracts with Travel Management and Corporate Card suppliers.
Working closely with Accenture’s Global Travel & Crisis Management Team from multiple locations to operate in an agile, innovative, & truly human way, reflecting a customer-centric & operationally effective approach.
Escalate delays, issues, and risks in a timely manner & provide relevant solutions & process improvements to issues & problems. Ensure high service delivery through various global administrative activities for the Corporate Travel Program broadly covering:
- Customer Service
- Pre-travel Checks
- Travel Policy Compliance
- Supplier interaction
- Risk Management
- Data Verification
- Reporting
- Auditing
Global Corporate Travel Program activities:
Travel & Corporate Card Queries (Tier 2)
- manage traveler & cardholder escalations
- manage & prioritize responses
- identify & raise opportunities for improvement
- escalate where necessary
- reporting & analysis
Travel Policy Compliance
- Pre-travel compliance checks/approvals:
- Out of Policy process
- Domestic & International travel checks
- BD WBS checking
- Hotel rate cap checks/audits
- High fare check
General Travel
- New Joiner travel orientation mailers
- Unused tickets
- WBS reversal
- Airfare reconciliation
Corporate Card Applications & Cancellations
- card cancellations
- card applications
- auditing
- reporting & analysis
Business Travel Accounts (BTA’s)
- reconcile & data verification
- interaction with internal finance teams & supplier
- expiration & accuracy monitoring
- Reporting & analysis
Risk Management
- corporate card dunning activities
- program audits
- personal spend
- high spend
- zero spend
- cash spend
- duplication of cards (host/home country)
- reporting & analysis
Card Limit Exception Process Mgt
- manage requests from cardholders
- tracking requests
- escalate where necessary
- auditing
- reporting & analysis
Qualifications
Must Have Skills Requirements
- Minimum 3 years’ experiences in customer service, travel, banking, or shared service.
- Strong verbal & written English communication skills
- Strong MS Excel
- Strong PowerPoint
- Structured analytical thinking
- Good organizational & time management skills
- Ability to work autonomously & independently
- Flexibility with working hours
Advantage Skills
- Multi-National Corporation experiences
- Supplier Management
Education:
- University degree or equivalent higher education qualification (preferably in English, or Business-related disciplines)
