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Care Management PH RN Voice Sr Analyst

multiple locations +view all Job No. r00142873

Job Description


The Quality Documentation Manager (QDM) is responsible for managing a team of Quality Documentation Specialists (QDS). The QDM is responsible for driving team performance to meet/exceed service delivery targets and compliance with Accenture and client policies.



Active, unrestricted Regional Philippine registered nurse license
•    Minimum of three (3) months of prior working experience as a registered nurse in a clinical setting is required
o    Three (3) months is the equivalent of 480 hours of clinical setting working experience as a registered nurse
o    Working experience as a registered nurse means holding an active, unrestricted registered nurse license while providing direct patient care
o    Clinical setting includes inpatient hospital, outpatient hospital, dialysis center, ambulatory, or primary care clinic
•    Excellent written and verbal communication in English includes advance proficiency in grammar and spelling
•    Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients
•    Must pass US (United States) Berlitz B2 level (Philippines) 
•    Type a minimum of 35 words per minute (WPM) 
•    Proficient with the use of Microsoft Office 365 and work productivity/support tools 
•    Proficient with data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role
•    Successful completion of Quality Documentation Specialist Trainer Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies.
•    Demonstrate strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive
•    Demonstrate ability/


Manila, Taguig

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