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Business Operations Senior Manager

Mandaluyong Job No. r00138660

Job Description

Supports the MU Technology Delivery Lead in managing the end-to-end delivery management process within the Market Unit.  Provides operational insight and support to drive business growth.

Responsibilities Include:

  • Oversees the End-to-End Delivery Management process for the Technology MU:
    • Acts as expert contact point during contract set up, including advising Delivery Excellence on which contracts enter End-to-End Delivery Management and supporting those contracts to enable on MyWizard
    • Oversees MU Delivery Excellence activities to build, develop and maintain the governance forums required for managing the portfolio – including tailoring process and forums as needed for local needs
    • Drives follow up and contract-level actions as required
  • Manages Delivery Portfolio management review governance activities, including preparation for upwards reviews:
    • Builds, maintains and drives CG Delivery reviews
    • Analyses key data and prepares insights for MU Tech reviews
  • Manages and monitors MU implementation of the Delivery strategic initiatives and programs
  • Operates and manages key portfolio operational, recognition, and growth activities, including:
    • Structuring and driving portfolio participation in growth programs and campaigns such as Upsell and Lean SI
    • Operating Delivery training activities, including program managing targeted training such as SI Masterclass and Deliver.Sell.Grow participation
    • Managing and driving SI Start Up and AO Start Up programs locally
    • Technology Services Lead appointments, goal alignment and management, and comms
    • Delivery recognition programs, including Wizards and Success Stories
  • Drives security and resilience programs across the client contract, such as:
    • Managing contract portfolio security posture across Client Data Protection and Getting to Green
    • Business resilience and continuity programs and compliance
  • Program manages productivity and quality activities, including local implementation of global or Market programs:
    • Contract Operating Plan contract selection, coaching, and performance improvement
    • OPERA: ensuring Playbook awareness, technique take up, and monitoring committed and realized productivity savings
    • SI Transformation
    • Solution Contingency management and release
  • Provides operational support as required to the MU Tech Delivery Leadership (MU TDL and CG TDLs) for the MU in which they are based
    • Acts as primary operational interface for the MU Technology Delivery Lead, providing advice on management information interpretation and actions to improve metric performance
    • Drives implementation and tracking of cost management initiatives as needed
    • Consolidates and directs other ad-hoc operational tasks required by MU TDL as needed
    • Provides ad-hoc management information and analysis as needed
    • Coordinates with peers in other MUs to ensure alignment in Delivery business processes and best practices sharing
  • Plays a full and collaborative role in the Tech Market and Tech MU Business Operations Team, and Market Delivery Operations group
    • Takes on additional team operational responsibilities as needed (e.g., developing and running new delivery operations initiative, representing delivery interests in other operational forums, driving delivery reporting improvements, etc.
    • Sustains Accenture’s culture and values, coaching and developing resources as required.


Must Have:

• Project and organization management skills
• Strong communication skills
• Demonstrated confidence and assertiveness in working with Senior Executives

Good to Have:

• Strong Understanding of organization business processes and policies
• Experience in Delivery and Delivery methodologies
• Ability to work in a highly collaborative, influence-based model
• Leadership and strategic thinking skills
• Demonstrated bias for action

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