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Virtual Executive Support Senior Analyst

Mandaluyong Job No. r00135212

Job Description

Project Name: Virtual EA Position Name: Virtual Executive Support Senior Analyst Role Name: Executive Support Senior Analyst Location: CG Tower 2, Pioneer, Mandaluyong City/ WFH until further notice Shift: 8am-5pm ET (Eastern Time) or 8am-5pm PT (Pacific Time) Key Responsibilities: Provide executive support to selected Level 2 & 3 Managing Directors with complex organizational responsibilities. Independently complete assigned non-routine tasks to meet goals and may work in a team environment. Serve as the primary support and act as a liaison between the executives and their organization. In locations with medium to large numbers of Executive Support Associates/Analysts, this role may also coordinate the activities of their Executive Support team. Stands as a Team Lead. • Team Lead o Prepares meeting agenda for the team meeting; Facilitates Team weekly huddle and team meeting o Spearheads team activities (e.g. brownbag sessions) o Approves Time and Expense of the team o Conducts annual review of team processes o Prepares Business Update Reports o Prepares Monthly Resource Allocation Report o Connect with Stakeholders • People Management o Prepares Individual Scorecard of the team and conducts monthly discussion o Conducts coaching session and discussion with each team members for performance development. o Provides report to HR and management about performance of the team o Conducts mid-year and annual performance review of the team • Client Management o Handles client feedback o Handles client communication • Handles limited MD support (Level 3 and up across North America) Qualifications: Must Have: College Degree (Relevant 4-year course) 2 years+ of experience as a Team Lead Customer Service Skills/Experience/Exposure Knowledge/experience MS Office (Excel and PPT) and Outlook Communication skills – English – Advanced skill level Good to Have: Negotiation experience Stakeholder and client management experience

Qualifications

Must Have: College Degree (Relevant 4-year course) 2 years+ of experience as a Team Lead Customer Service Skills/Experience/Exposure Knowledge/experience MS Office (Excel and PPT) and Outlook Communication skills – English – Advanced skill level Good to Have: Negotiation experience Stakeholder and client management experience

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