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DE030378-Learning Exp Design and Dev Specialist

Learning Experience Design & Development Team Lead/Consultant | Full time | Experience: 5-10 years
Job No. CXO-130441-S61896 | Taguig
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Learning Exp Design and Dev Specialist WORK SETUP: Return to Office RESPONSIBILITIES: • Conduct one-on-one and group coaching sessions to assess and improve communication skills for employees at all levels, from entry-level staff to senior leadership. • Develop personalized coaching plans based on individual needs, performance reviews, and career goals. • Provide constructive, actionable feedback on verbal and non-verbal communication, presentation skills, and written communication. • Guide employees on how to effectively handle difficult conversations, manage conflict, and negotiate. • Design, develop, and facilitate engaging workshops and training sessions on various communication topics, such as: -Public Speaking and Presentation Skills -Interpersonal Communication and Active Listening -Business and Technical Writing -Conflict Resolution and Negotiation -Leadership Communication -Cross-cultural Communication -Effective Meeting Facilitation • Create and update training materials, including presentations, workbooks, and resource guides. • Assess the communication needs of the organization and design scalable coaching and training programs. • Track and measure the effectiveness of coaching and training initiatives through feedback, metrics, and key performance indicators (KPIs). • Collaborate with HR, L&D, and department heads to align communication training with organizational objectives. • Stay current with best practices, trends, and research in communication, coaching, and adult learning. • Maintain detailed and confidential records of coaching sessions and progress. • Act as a resource and subject matter expert on communication-related topics for the entire organization. • Promote a culture of open and effective communication throughout the company. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILLS AND QUALIFICATIONS: • At least 5 years Instructional Design or Content Development skills/experience; 3 years supervisory • At least 1-2 years of training, teaching or communication skills coaching experience • At least 2-3 years of work experience in the Contact Center/BPO and/or Insurance industry,

Taguig

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