DE029121-Procure to Pay Operations Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Project G POSITION TITLE: Procure to Pay Operations Manager WORK SETUP: Return to Office OVERALL PURPOSE: Works closely with the SDL in providing & developing leadership and direction to all staff associated with the implementation of accounting services particularly in general accounting. RESPONSIBILITIES: Production Supervision and Support • Coordinates individual and team work assignments • Monitors workload balancing • Supports high quality work through a positive environment • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics • Ensures individual and team service levels are met or exceeded • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements • Front line contact for questions or issues surrounding service levels Quality • Participates in providing feedback to the Quality team for improvement suggestions • Works with auditing resources on individual and team error trends • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility