DE029120-Delivery Operations Assoc Manager
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PROJECT NAME: Project G
POSITION TITLE: Delivery Operations Associate Manager
WORK SETUP: Return to Office
OVERALL PURPOSE:
Manage a team of Sr Team leaders. Team Leaders executing the processes related to Procure to Pay.
RESPONSIBILITIES:
• Manage a team of Team leads in the Procure to Pay tower of the deal
• Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.
• Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these • Communication with the client to ensure that the proper department complies with the latest changes in the procedures
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client
• Prepares forecasts / budget for the team and conduct manual invoices
• Identify PTP accounts-related requests and process if approved
• Collect and gather data for AP Reports
• Prepare regular / daily reports
• Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Client Site - Non-Accenture Facility
Taguig
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