DE027785-Workforce Services Senior Analyst
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POSITION TITLE: Workforce Services Senior Analyst
WORK SETUP: Return to Office
OVERALL PURPOSE:
Acts as a liaison between all WFM towers and stakeholders (Operations and clients).
RESPONSIBILITIES:
• Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
• Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
• Manage internal and external audit with processes and controls in place.
• Conduct monthly coaching and performance feedback to their direct reports
OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation Off
Project/Team Location: Cebu, Cyberzone Building, Tower 2
SKILL AND QUALIFICATIONS:
• Must have at least 3 years of experience in Workforce Management
• At least 1-year supervisory experience
• Experience in RTA and any of the three other Workforce Management functions (Scheduling, Forecasting, or Capacity Planning)
#LI-PH
Cebu City
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