Skip to main content Skip to footer

DE027765-Workforce Services Associate

Customer Service Associate | Full time | Experience: 0-2 years
Job No. CXO-128973-S53548 | Taguig
Register for Job alerts
Apply for this job
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office Overall Purpose: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES: • Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements. • Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non-adherence to schedules. • Adheres to prescribed formats in updating attendance, schedule swaps • Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements. • Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Taguig, Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS: • Must have at least 6 months to 2 years RTA experience • Other Workforce Management experience is an advantage • Good knowledge in MS Office (Word, Excel, PowerPoint) • Experience in Workforce Management tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, or Aspect is an advantage #LI-PH

Taguig

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Discover where this job fits at Accenture

Operations & delivery jobs: Get transformational

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Learn more