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DE026535-Workforce Services Manager
Quezon City
Job No. cxo-128434-s49089
Full-time
Job Description
--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Workforce Services Manager
WORK SETUP: Return to Office
OVERALL PURPOSE:
Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.
RESPONSIBILITIES:
• Deliver timely ad hoc and standard workforce management tasks
• Gather and document delivery requirements
• Maintain workload inventory and manage resource capacity
• Manage process change requests
• Manage on-site and global governance for the purpose of effective and efficient performance delivery
• Work with process subject matter experts from each functional team
• Provide and assist in designing insightful views for reporting
• Provide regular & ad-hoc results interpretation to Accenture Management as requested
• Utilize data to identify trends and opportunities for improvement
• Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
• Perform Quality Assurance (QA) on data analysis performed by other groups as needed
• Client management & governance where Data analytics & Reporting/WFM tools mobilization is concern
• Good to have Account, Commercial & Contract knowledge - Billing/Invoicing, Supply Management basics
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1
Qualifications
SKILL AND QUALIFICATIONS:
• Bachelor’s degree
• Must have 8-12 years of experience in Workforce Management
• Must have at least 5 years of leadership experience
• Expertise on forecasting and scheduling
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