Skip to main content Skip to footer

DE026535-Workforce Services Manager

Quezon City Job No. cxo-128434-s49089 Full-time

Job Description

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.

RESPONSIBILITIES:
• Deliver timely ad hoc and standard workforce management tasks
• Gather and document delivery requirements
• Maintain workload inventory and manage resource capacity
• Manage process change requests
• Manage on-site and global governance for the purpose of effective and efficient performance delivery
• Work with process subject matter experts from each functional team
• Provide and assist in designing insightful views for reporting
• Provide regular & ad-hoc results interpretation to Accenture Management as requested
• Utilize data to identify trends and opportunities for improvement
• Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
• Perform Quality Assurance (QA) on data analysis performed by other groups as needed
• Client management & governance where Data analytics & Reporting/WFM tools mobilization is concern
• Good to have Account, Commercial & Contract knowledge - Billing/Invoicing, Supply Management basics

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1

Qualifications

SKILL AND QUALIFICATIONS:

• Bachelor’s degree
• Must have 8-12 years of experience in Workforce Management
• Must have at least 5 years of leadership experience
• Expertise on forecasting and scheduling

#LI-PH

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.