DE026672-HR Service Delivery Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Associate
WORK SETUP: Hybrid

Overall Purpose:
The Program and Project Management Specialist is responsible for overseeing recruitment requirements and managing key projects for the Order to Cash Center of Excellence team.

RESPONSIBILITIES:
• Collaborate with different projects and their stakeholders with their Order to Cash hiring requirements
• Closely work with the recruitment team and manage potential risks and issues, identifying and mitigating potential roadblocks to ensure completion of hiring demands
• Maintain the Career Hub power app and regularly update the recruitment progress to keep all stakeholders informed
• Assist with the deployment of project releases by coordinating with the hiring projects and evaluating their skills if aligned with any Order to Cash hiring demands
• Ensure that the incoming new joiners will undergo required pre-onboarding trainings as aligned with the Center of Excellence Capability development framework
• Plan, organize, and manage events for the Order to Cash cluster
• Consolidate data and prepare reports to provide clear insights for business decision-making
• Collaborate with the enabling team from Insights & Intelligence, Quality, Workforce Management, and Capability Development in creating initiatives for the cluster that is aligned with the Center of Excellence framework
• Schedule and manage governance meetings with the leadership and support teams, ensuring timely communication of the minutes of the meeting and follow-up of key actions
• Maintain and update trackers and SharePoint sites, ensuring that any project documents are organized and accessible

OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Quezon City, Gateway Tower 2