DE026685-Workforce Services Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES: • Responsible for Real Time Adherence and Queue Management for Business Operations. • Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements. • Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non adherence to schedules. • Adheres to prescribed formats in updating attendance, schedule swaps • Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements. • Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Quezon City, Gateway Tower 2