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DE026320-Quality Auditing Specialist
Quezon City
Job No. cxo-127694-s43475
Full-time
Job Description
--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: Project Rainbow
POSITION TITLE: Quality Auditing Specialist
WORK SETUP: Return to Office
OVERALL PURPOSE:
Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
RESPONSIBILITIES:
• Facilitates one on one performance coaching of QTP on the ground, align / realign goals per workflows focused on their expertise and deliveries.
• Provides guidance, counseling, development trainings and career progression.
• Manages people scorecard, motivation, and engagement.
• Ensure QTP processes is happening on the ground on the assigned QTP direct report.
• Provides feedback and insights on what’s events and RCAs on the ground contributing to possible miss and wins to be fed in client business reviews.
• Ensures Client and Accenture innovation is happening on the ground.
• Back-up lead for QTP / Tower workflows during long PTOs / trainings etc.
OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2
Qualifications
SKILL AND QUALIFICATIONS:
• At least 5 years' work experience in QA; at least 3 years supervisory experience
• Open to BPO or Non BPO experience.
• Strong experience on developing, deploying, and managing Quality and training framework
• Experience managing/supporting productivity-driven operation.
• With Strong leadership, analytical, organizational and communication skills