DE025934-HR Service Delivery Associate Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: HR Service Delivery Associate Manager
WORK SETUP: Hybrid

OVERALL PURPOSE:
Payroll and Time
Ensure upstream Payroll data accuracy through data management and validation, enabling correct and timely pay.

RESPONSIBILITIES:
• Act as the escalation point for team and customer issues
• Responsible to be the overarching manager for Payroll Admin teams (Transactional, Complex or Time & Attendance) however, to interact with the other leads to identify opportunities for improvements/streamline processes/issues
• Responsible to manage the cross training and development of the team in terms of the Payroll Admin processes and activities to act as a backup for that team during peak periods and when team members are off
• Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• Participate in the action and strategic planning process that establishes annual objectives and goals for an organisation
• Responsible for delivery on all contracts / SLAs
• Responsible for the development of resources under his/her span
• Analyse and solve moderately complex problems. Typically, he/she would create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
• In-depth understanding of Benefits processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
• Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensures progress, issues and agreements are properly documented and acted upon.
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions

OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Rotation Off
Project/Team Location: Taguig, Uptown Bonifacio Tower 3