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DE025721-Business Transformation Manager
Cebu City
Job No. cxo-127307-s40965
Full-time
Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: Business Transformation
POSITION TITLE: Business Transformation Manager
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Cebu City, e-Bloc Tower 3
Qualifications
SKILL AND QUALIFICATIONS:
Must Have:
• At least 8-12 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement
• With relevant experience in AI or RPA or Transformation
• Open to ASEAN and local market
• Open to non-local resources
• Open to all industries (preferred to have Utilities, Network, Customer service, Helpdesk, Sales Operation industry background, good to have not mandatory)
• Open to IC candidates
• With provision for P43/P44 hires
Good to have:
• With experience or knowledgeable in Utilities, Network, Customer service, Helpdesk, Sales Operation industry background.
• Green Belt Certified or Black Belt Trained
• With 5 years of experience in managerial role
• Handled a minimum of 200 operations FTEs (number of FTEs is flexible)