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DE024669-Service Delivery Ops Lead Manager

Mandaluyong City Job No. cxo-126832-s38476 Full-time
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Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: CX-O F&A Capability Team POSITION TITLE: Service Delivery Ops Lead Manager WORK SETUP: Hybrid RESPONSIBILITIES: • Delivery support on the following: - Transformation Initiatives - Quality and Productivity improvement - client escalations - process assessment to further enhance the existing process - other related delivery issues • SME for RTR benchmarks and leading practices • Project Manager / SME for deployment/ assessment of new and existing tools and technologies • Perform capacity planned to understand potential gap on team staffing OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

Qualifications

SKILL AND QUALIFICATIONS: • At least 8-12 years relevant work experience; At least 5-10 years supervisory experience • In depth work background on RTR domain such JE, MEC, FA, IC, Financial reporting etc. • Finance related education • Knowledgeable on SAP, Blackline, and other related technologies

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

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