DE025242-Service Delivery Ops Lead Senior Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: AFS Management POSITION TITLE: Service Delivery Ops Lead Senior Manager WORK SETUP: Hybrid RESPONSIBILITIES: • Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities. • Build client relationships in collaboration with the Client Account Leadership team. • Lead the service delivery strategy across one or more client portfolios. • Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments. • Manage people engagement, recruiting and staffing to optimize delivery targets. • Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis. • Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director. • Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3