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DE022239- Quality Senior Manager
Taguig
Job No. cxo-124058-s19382
Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: OPCG
POSITION TITLE: Quality Senior Manager
WORK SETUP: Hybrid
Responsibilities:
The Quality Lead oversees the quality audit and improvement processes for Health Admin Operations quality programs for assigned healthcare clients. He/she uses expertise and knowledge of health care delivery systems (enrollment, billing and AR, claims, provider, and other health admin processes) to provide leadership and oversight for all aspects of Health Admin Operations quality programs and audit processes. This includes developing and implementing quality assurance procedures, monitoring performance, and resolving quality issues.
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends
Project/Team Location: Taguig Uptown Bonifacio Tower 3
Qualifications
SKILL AND QUALIFICATIONS:
• At least 12 years work experience
• Has skills on the following
o Budgeting and forecasting
o Contact Center Workforce Management
o Metrics & Reporting
o Operational Excellence
o Operations Management
o Resource Management
o Service Quality Management
