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DE022239- Quality Senior Manager

Taguig Job No. cxo-124058-s19382

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: OPCG POSITION TITLE: Quality Senior Manager WORK SETUP: Hybrid Responsibilities: The Quality Lead oversees the quality audit and improvement processes for Health Admin Operations quality programs for assigned healthcare clients. He/she uses expertise and knowledge of health care delivery systems (enrollment, billing and AR, claims, provider, and other health admin processes) to provide leadership and oversight for all aspects of Health Admin Operations quality programs and audit processes. This includes developing and implementing quality assurance procedures, monitoring performance, and resolving quality issues. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Project/Team Location: Taguig Uptown Bonifacio Tower 3


SKILL AND QUALIFICATIONS: • At least 12 years work experience • Has skills on the following o Budgeting and forecasting o Contact Center Workforce Management o Metrics & Reporting o Operational Excellence o Operations Management o Resource Management o Service Quality Management

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