Skip to main content Skip to footer

DE020692-Business Operations Senior Analyst

Mandaluyong Job No. cxo-121677-s9180

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Project PiaPOSITION TITLE: Business Operations Senior AnalystWORK SETUP: Hybrid OVERALL PURPOSE:Provide Customer Relationship Management support to employees for any visa, immigration, travel, meetings & events queries.Support Exit Clearance, Asset & Access Management, Required Trainings Completion, Information Security, Data Privacy as well as, Business Continuity requirements for Mobility.RESPONSIBILITIES:CRM• Act as sub tower lead, reporting directly to the CRM Team Lead.• Manage shift schedules and KT sessions of junior CRM resources. • Respond to calls and resolve Tier 1 queries based on available job aids and reference materials• Log ticket for calls received that are case-specific and assign to the proper Assignment group• Track calls received, report metrics and provide insights on potential process improvements.• Monitor ServiceNow tickets assigned to the Philippines and respond to Tier 1 queries based on availableFAQs• Participate in all local and global initiatives to promote and improve Mobility's CRM strategy• Prepare and update FAQs, regular reports and provide data insights, as applicable.COMPLIANCE:• Provide exit clearance to leavers and coordinate required visa action to the Case Management Team• Ensure proper inventory of all Mobility assets and manage access.• Accurately track status of completion for all required/mandatory trainings. • Support all Information Security and Data Privacy related tasks for Mobility to ensure compliance• Manage Business-continuity tasks and proper coordination with all the towers in the team• Prepare regular reports and ensure all Compliance documents are updated.• Escalate issues and challenges to team lead for proper resolution.OTHERS:Project Shift Schedule: Rotation Shift Project Rest Day: Weekends OffProject/Team Location: Mandaluyong Robinsons Cybergate Tower 1


SKILL AND QUALIFICATIONS:Must Have: • College Graduate - Bachelor’s degree or equivalent• 2-3 year of work experience • Customer related work experience, BPO-setting• Excellent communication skills in English (verbal and written) • MS office skills (PowerPoint, Excel, Word)• Customer-centric mindset• People Management skills, at least 1 year experienceGood to have:• Mobility Experience • Process-oriented• Detail-oriented

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.