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DE020060-HR Service Delivery Specialist

Mandaluyong Job No. cxo-120388-s3733

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Project PIAPOSITION TITLE: HR Service Delivery SpecialistWORK SET UP: HybridRESPONSIBILITIES:• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to policies and processes• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce within scope of work• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal• Controls & Compliance, Learning, Transitions and Records & Document Management• Work with internal leads, process owners, key stakeholders to improve the end to end HR delivery processes• Serve as a main point of contact and manage relationships with stakeholder group and key individuals• Resolve any escalated issues and risks and escalates issues to Manager as necessary for immediate resolutions• Facilitate team work and process integration across the team• Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team• Accountable for driving consistent, standardized and effective service delivery of HR processes• Work with the HR Leaders to drive development, adjustment, monitoring and improvement of HR programs for AccentureOTHERS:Project Location: Mandaluyong Robinsons Cybergate Tower 1Project / Team Shift Schedule: Rotation ShiftProject / Team Rest Day: Weekends Off


SKILLS AND QUALIFICATIONS: 1. With 5 years relevant work experience in HR delivery; with at least 3 years supervisory/leadership experience2. Open to undergraduates with relevant experience

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