Application Tech Support Practitioner

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing effective solutions. You will leverage your communication skills to maintain high-quality service and foster positive relationships with clients, ensuring their needs are met efficiently and effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues in a timely manner. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Provide training and support to junior team members as needed. - Continuously seek opportunities for process improvement and efficiency. Professional & Technical Skills: - Required Skill: Expert proficiency in Advanced Service Desk Resolution Management. - Additional Good To Have Skills: Experience with French Language. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills. - Familiarity with ticketing systems and service desk software. - Ability to work effectively in a fast-paced environment. Additional Information: - The candidate should have minimum 1 year of experience in Advanced Service Desk Resolution Management. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

Mandaluyong City

Cebu City

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