Security Support Engineer
Good to have skills
Strong communication skills
Google product like Sheets and Slides
Familiar in Salesforces
Job Overview:
Product Trainer key duties include developing training content, delivering product training sessions, assessing learning outcomes, and continuously improving training materials. This position helps ensure that all users, whether internal or external, have the skills and confidence to use the product effectively.
Key Responsibilities:
1. Training Development:
• Create and design engaging and informative product training materials (e.g., presentations, manuals, eLearning modules).
• Update and enhance training programs as new products and features are released.
• Collaborate with product managers and other departments to ensure accurate, up-to-date content.
2. Product Knowledge:
• Gain in-depth knowledge of the company's products and services.
• Stay informed about industry trends, product updates, and competitor products to ensure training is relevant and current.
3. Training Delivery:
• Conduct training sessions for new hires and existing employees
• Facilitate workshops, product demos, and Q&A sessions to address any questions or concerns.
• Provide hands-on demonstrations and practical use cases of products.
• Evaluation & Feedback:
• Assess the effectiveness of training programs through surveys, quizzes, and feedback from participants.
• Adjust training strategies based on feedback and performance metrics to improve future sessions.
4. Continuous Improvement:
• Collaborate with the support to gather insights and address training gaps.
• Monitor product usage and common issues to inform future training needs.
• Documentation & Reporting:
• Maintain accurate records of training activities, participant progress, and feedback.
• Report on training outcomes and suggest improvements to enhance product adoption.
Minimum 3 year(s) of experience is required
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