Networking Support Engineer
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Job Responsibilities
A Networking Support Engineer, enabling teams to effectively identify and recruit qualified candidates. Ideal candidates should possess extensive networking experience with a strong emphasis on customer-facing skills, troubleshooting, and a deep understanding of both traditional and cloud-based networking technologies. They should be capable of handling a variety of support tasks, from basic troubleshooting to complex network issues, and possess a unique blend of technical skills, hands-on experience, and customer service abilities to support complex networking environments.
Technical Skills:
● Networking Protocols: Deep understanding of networking principles and protocols, including
TCP/IP, BGP, OSPF, and other routing and switching protocols.
● Networking Devices: Experience in design, implementing, administering, and troubleshooting
network infrastructure devices (Cisco, Juniper, Arista etc).
● Cloud Networking: Hands-on experience with cloud networking solutions, including
hybrid/multicloud environments. Proficiency with GCP networking services such as VPC, Cloud
Router, Cloud NAT, Cloud Load Balancing, Cloud Interconnect, Cloud DNS, and Cloud Armor.
Including understanding of core concepts like virtual networks, firewalls, routing, NAT, load
balancing (L7/L4), BGP, DNS resolution, and DDoS protection.
● Security Protocols: Knowledge of security best practices for securing network resources and
experience with security protocols like VPNs, ASA and FirePower.
● Operating Systems: Experience with Linux and Windows.
● Monitoring and Logging: Experience with monitoring tools for troubleshooting and performance
analysis.
● Scripting/Automation: Experience with basic scripting for configuration (Linux/Windows) and
troubleshooting (Understanding of calling APIs).
● PacketCapture/Analysis: Experience using techniques such as
packet-capture/packet-analysis,load testing, and traffic-path analysis to troubleshoot
network-latency, packet-loss and performance issues. Expertise in tools usage WireShark,
Tcpdump etc.
● Web Technologies: Experience in web technologies and troubleshooting (Ex: HTTP/HTTPS, DNS,
SSL etc.)
Experience:
● Networking Experience: 3+ years of experience in Networking.
● Infrastructure Implementation: Experience in implementing both on-premise and cloud based
infrastructure.
● Troubleshooting Experience: +3 years of experience in troubleshooting, diagnosing, and
resolving complex issues.
● Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills
for breaking down issues.
Certifications:
● CCNA, CCNP, CCIE, KCNA, CKA, RHCE or equivalent certifications will be advantageous.
What’s in it for you?
• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What we believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment
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Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.