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Application Support Engineer

Mandaluyong City Job No. atcp-1162889-s384508 Full-time
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Job Description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Qualifications

Summary: As an Application Support Engineer, you will be responsible for actively participating in team discussions and providing solutions to work-related problems. Your typical day will involve independently performing tasks and becoming subject matter experts in Google Workspace. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues related to Google Workspace. - Collaborate with cross-functional teams to enhance system performance. - Develop and maintain technical documentation for support processes. - Participate in on-call rotation for after-hours support. - Identify opportunities for process improvements and automation. Professional & Technical Skills: - Required Skill: Expert proficiency in Google Workspace. - Strong understanding of cloud-based applications and services. - Experience in troubleshooting and resolving technical issues. - Knowledge of ITIL framework and incident management processes. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have minimum 2 years of experience in Google Workspace. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

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