Service Management Lead

Summary: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects, developing and maintaining relationships with key stakeholders, and ensuring high levels of commitment to enable the strategic agenda. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. - Manage and oversee the service management governance process. - Ensure compliance with service management policies and procedures. - Identify areas for improvement and implement best practices. - Monitor and report on service management performance metrics. - Provide guidance and support to the service management team. - Collaborate with cross-functional teams to drive continuous improvement initiatives. Professional & Technical Skills: - Required Skill: Proficiency in Service Management Governance. - Strong understanding of service management principles and frameworks. - Experience in managing service delivery and ensuring SLA compliance. - Knowledge of ITIL processes and best practices. - Experience in problem management and root cause analysis. - Excellent communication and interpersonal skills. - Ability to lead and motivate a team. - Strong analytical and problem-solving abilities. Additional Information: - The candidate should have minimum 3 years of experience in Service Management Governance. - This position is based in Manila. Minimum 3 year(s) of experience is required