IT Service Management Representative

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve providing operational support, ensuring the availability and online status of production systems and devices. You will also be responsible for ensuring client satisfaction and managing risk to services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage the delivery of IT production systems and services. - Support the infrastructure service management lifecycle. - Ensure client satisfaction and management of risk to services. - Provide operational support for production systems and devices. - Ensure the availability and online status of production systems and devices. Professional & Technical Skills: - Required Skill: Advanced proficiency in Service Desk Resolution Management. - Strong understanding of IT service management principles and practices. - Experience in managing IT production systems and services. - Knowledge of risk management and mitigation strategies. - Familiarity with IT infrastructure and devices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to work independently and as part of a team. Additional Information: - The candidate should have minimum 1 year of experience in Advanced Service Desk Resolution Management. - This position is based in Manila. Minimum 1 year(s) of experience is required