Service Management Lead

Service Management Lead

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.​

The work:

• As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects, developing and maintaining relationships with key stakeholders, and ensuring high levels of commitment to enable the strategic agenda.
• As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects, developing and maintaining relationships with key stakeholders, and ensuring high levels of commitment to enable the strategic agenda.
  
  Roles & Responsibilities:
  - Expected to be an SME, collaborate and manage the team to perform.
  - Responsible for team decisions.
  - Engage with multiple teams and contribute on key decisions.
  - Provide solutions to problems for their immediate team and across multiple teams.
  - Lead the delivery of programs, projects, or managed services.
  - Coordinate projects through contract management and shared service coordination.
  - Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
  - Manage and oversee the service management team.

Here’s what you’ll need:

• (SAMPLE): Bachelor's Degree in Information Technology, Computer Science, or other related fields.

• Professional & Technical Skills:
  - Required Skill: Expert proficiency in Infrastructure Service Management.
  - Strong understanding of service management principles and best practices.
  - Experience in customer interaction management.
  - Experience in managing and overseeing service management teams.
  - Experience in coordinating projects and contract management.
  
  Additional Information:
  - The candidate should have minimum 3 years of experience in Infrastructure Service Management.
  - This position is based in Manila.

What’s in it for you?

• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
• <Value Added Proposition on specific position/skill>

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.