Enterprise IP Telephony

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.​

The work:

• L2/L3 Enterprise Network Support
• 16 x 5 + On-call for P1/P2
• Availability and performance events monitoring and detection
• Change request processing for soft MACDs (moves, adds, changes, and deletes)
• Network incidence response, troubleshooting, and resolution
• Statistical reports on network outage impact 
• Design, protocol, and routing of IPT/PBX/ Contact Center maintenance
• Telecom expense management
• Network user configuration
• Deploy switches and Access Point.
• Coordination with circuit providers
• Vulnerability management co-worked with Cyber-Security team
• Providing network voice support via Ring Central
• Maintaining number assignments mapping
• Configuring voice ports/devices

Here’s what you’ll need:

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Electronics Engineering or other related fields.
• At least 2-5 years of proven experience on the following technologies:
  • Ring Central
  • Genesys
  • Velo SDWAN
  • Cisco switches, WLC and WAPs
  • Arista Switches
  • Solarwinds
  • Aruba WLC and WAP
  • Infoblox/Blox1

What’s in it for you?

• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you. #LI-PH